Dear Patients
The clinic will be closing at 1.30pm today 10/1/2022 as there will be no doctors working this afternoon.
Phones will be turned off.
If you have anything to pick up you can do so until 3pm. Please ring the doorbell at the back door and a receptionist will help you.
Thank you for your understanding
Frid 24th Dec (Christmas Eve) 9am-4pm
Sat 25th Dec (Christmas Day) CLINIC CLOSED
Sun 26th Dec (Boxing Day) CLINIC CLOSED
Mon 27th Dec (Public Holiday) CLINIC CLOSED
Tues 28th Dec (Public Holiday) CLINIC CLOSED
Wed 29th Dec 9am-6pm
Thurs 30th Dec 9am – 6pm
Frid 31st Jan (New Years Eve) 9am-4pm
Sat 1st Jan CLINIC CLOSED
Sun 2nd Jan CLINIC CLOSED
Monday 3rd Jan (public Holiday) CLINIC CLOSED
Tuesday 4th of January Clinic hours resume as normal
If you have an emergency please call an Ambulance 000 if you need to see a doctor please call our locum service on 13SICK
MELBOURNE CUP OPENING HOURS
Clinic continues to be closed on weekends
Monday 1st of Nov 9am – 7pm
Tuesday 2nd of Nov Clinic Closed
(Melbourne Cup Day)
Normal hours resume Wednesday the 3rd of November
If you need a doctor during this time please call our locum doctor on 13SICK, if it is an emergency please call 000
Clinic Hours Over Grand Final Long Weekend
Friday 24/9 CLINIC CLOSED (Grand Final day)
Saturday 25/9 CLINIC CLOSED
Sunday 26/9 CLINIC CLOSED
Call 000 in and emergency
If you need a doctor for medical care call The National Home Doctors Service on 13 7425.
Normal hours will resume on Monday the 27th of September
We listened to you…and we are improving patient care
At Thomas Street Family Medical Clinic we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:
| What you told us | What we have done |
| Long Waiting Times * Waiting for doctors * Waiting for reception to get to you over the phone | Waiting for doctors: * More emergency appointments have been added for the day * Our reception team will ask if you need a longer appointment * We encourage patients to request a longer appointment if they require Waiting for Reception to get to you over the phone: We now have NBN and unlimited incoming calls * We have added a message to say that reception is busy please call back later to prevent patients waiting and lines dropping off |
| Didn’t know about our After Hours Health Service | * More signs have been placed around the clinic * Notice has been placed on our website and Facebook page * Practice team will inform patients on request for after hours service * Practice team will make patients aware that there is an after hours service when our doctors are not available * Magnets are available at the front desk, staff will be giving them out when patients ask. Patients can also access the magnets to take home. |
| Seeing Doctor of Your Choice | * Patients are advised by their doctor to book a follow up appointment when required * If you need to see your doctor weekly book ahead * Emergency appointments are available on the day for their doctor if working * Messages are sent to your doctor on the day if they are fully booked. |
Dear Patients
The state is in stage 4 lockdown as of 11.59pm on the 05/08/2021 doctors will not be seeing patients inside he clinic. If you have a face to face appointment and would like to reschedule please call reception on 9578 2561. Otherwise the doctor will see you outside. Sorry for the inconvenience. This is for the safety of patients, doctors and staff at Thomas Street.
Thank you for your understanding
Dear patients
As of 11.59pm on Tuesday 27/7 the Government has eased restrictions therefore the clinic will begin face to face consultations inside again.
If you have respiratory symptoms please isolate and have a covid test.
To keep everybody safe there is still no waiting inside so please wait in your car.
Thank you for your understanding
Dear Patients
The state is in stage 4 lockdown as of 11.59pm on the 15/07/2021 with an extension till Tuesday the 27th 11.59pm. Unfortunately due to this if you have a face to face appointment booked with your doctor between now and the 27th of July this will be a telephone appointment. If you feel that you still need to see your doctor please call reception on 9578 2561
Thank you for your understanding
The nurse is available for PHONE enquiries for results:
TUESDAY, WEDNESDAY and THURSDAY 1-2pm
Occasionally the nurse may be unavailable. Please try again the following day or make an appointment to see your doctor.
If you would like to discuss your results you need to make an appointment with a Doctor.
PLEASE NOTE: If you are unable to call within the designated times please make a follow up appointment with your doctor.
IMPORTANT INFORMATION:
Our fees will increase from the 1st of August 2021. This is due to a rise in costs throughout the clinic. A standard consult will be $80, with a rebate of $39.10 from Medicare.
Pension card and Health care card holders will continue to have a reduced fee with approximately $15 out of pocket.
Please make sure you update your details at reception.
Our rates continue to remain lower than the recommended AMA rates.
Thank you for your understanding
Monday: 9:00-19:00
Tuesday – Thursday: 9:00-18:00
Friday: 9:00-17:00
Saturday & Sunday – Closed
In the event of an emergency,
please call 000
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