UPDATE FROM US

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Dear Patients

Just a little update from us

You have probably already talked to our new reception staff who are learning the ropes during very difficult times. Bella, Lara, Renee and Callum.  A great bunch of people very dedicated and here to help you.

We were also lucky this year to have recruited  a new nurse, Amy.  If you had a chance to meet her, she is lovely.  She comes from a hospital background and is learning what it takes to be a practice nurse.  Julie is  sharing all her knowledge during training. Amy is doing a great job and we hope you guys get a chance to meet her at some stage.

Thanks to everyone for being so patient with our staff during this year

CHRISTMAS OPENEING HOURS

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Sun       24th Dec (Christmas Eve)        CLINIC CLOSED

Mon      25th Dec (Christmas Day)       CLINIC CLOSED

Tues      26th Dec (Boxing Day)             CLINIC CLOSED

Wed      27th Dec                                         9am – 6pm

Thurs    28th Dec                                        9am – 6pm

Frid       29th  Dec                                        9am – 5pm

Sat         30th Dec                                        CLINIC CLOSED

Sun       31st  Dec  (New Years Eve)      CLINIC CLOSED

Mon      1st Jan  (New Years Day)        CLINIC CLOSED

Tuesday 2nd of January Clinic hours resume as normal

If you have an emergency please call an Ambulance 000 if you need to see a doctor please call our locum service on 13SICK

Cervical Screening Test Self Collect Information

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Here is some information to help guide you through the self collect process:

national-cervical-screening-program-how-to-collect-your-own-vaginal-sample-for-a-cervical-screening-test_0

https://www.health.gov.au/resources/videos/national-cervical-screening-program-your-choices-explained-easy-read

 

 

MELBOURNE CUP WEEKEND

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MELBOURNE CUP OPENING HOURS

 Clinic continues to be closed on weekends

Monday 6th  of November                9am  – 7pm

 Tuesday 7th  of November            Clinic Closed

 (Melbourne Cup Day)  

Normal hours resume Wednesday 8th  of November

If you need a doctor during this time please call our locum doctor on 13SICK, if it is an emergency please call 000

 

SEPTEMBER PUBLIC HOLIDAY – Clinic Hours

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DEAR PATIENTS

The clinic will be closed on the following days:

Thursday 22/9 – Day of Mourning Queen Elizabeth II Public Holiday

Friday 23/9 – Grand Final Public Holiday

In an emergency please call 000

If you need a doctor during this time please call our locum on:

13 SICK or 13 7425

Thank you

 

Farewell Dr Diya Bucktowar

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Dear Patients

It is with sadness that we wish to inform you Dr Diya Bucktowar is leaving Thomas Street Family Medical Clinic on the 16th of September  in order to reassess her work life balance.

We would like to thank her for the seven years she dedicated her work life to Thomas Street and for being a great team member.

We wish her the very best of luck in her future.

RESULT FOLLOW UP

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Dear Patients

As you may be aware we are now using HotDoc for a few different areas in our clinical system.  One of these areas is for follow up of results.  If you receive a text message requesting you to make an appointment with your doctor to discuss your results this is NOT urgent, please do not be alarmed.  All urgent results will be dealt with as usual with your doctor calling you directly.

If you would prefer to call the clinic to make this follow up appointment rather than use the HotDoc appointment online link then please feel free to do so.  Our receptionists will be happy to help.

HotDoc is being used in our clinic for the following

  • Appointment reminders
  • Online bookings
  • Follow up of tests results.

If you have any questions please don’t hesitate to ask reception  and they will be happy to help.

Thank you

ONLINE BOOKING

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Dear Patients

Many of you have noticed that we have a new online booking system HotDoc.  You can access this through our website www.thomasstreet.com.au in the online booking tab.  This is one of the ways you can book an appointment with your doctor but of course it is not the only way.  Reception is still open and very happy to take your calls.  So if online booking is not the way for you please feel free to call reception as usual.  The team will be happy to help.

Thank you

Clinic will Open at 2pm on Tuesday 5/07/2022

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Dear Patients

Our electricity supplier has informed us there will be electricity interruptions on Tuesday the 5/7/2022 from 10.30am to 4.30pm.

On this day the clinic will open at 2pm for patients who have afternoon face to face appointments and patients who need to come down to pick up paperwork.

If you have a telehealth appointment with Debbie in the morning she will call you at the appointment time. 

Please be advised that no paperwork will be completed on the day unless the electricity is up and running again.

If you need to call the clinic to make an appointment for Wednesday the 6/7/2022 or beyond please do so after 2pm on Tuesday the 5/07/2022 if the electricity is back on the phones will be working if not please call on Wednesday.

Sorry for the inconvenience this will cause, we will do our best during this time.

Thank you for your understanding